Frequently Asked Questions
What is the R1 shelving system and how does it work?
The R1 shelving system is a modular shelving system consisting of the products R1 Cube and R1 Cap. R1 Cube is a modular cube element that can be connected to other R1 Cube or R1 Cap elements. R1 Cap serves as a finishing element. The shelving system is very adaptable and can be built in different sizes and configurations.
Where are the R1 products made?
All R1 products are 100% made in Germany.
How can I set up the R1 shelving system?
The R1 shelving system is very easy to assemble and requires no special skills or tools. Assembly instructions are included in the packaging.
How long is the warranty on the product?
The statutory warranty on all KIYO products is 2 years. If you have received your item with obvious defects, please contact us immediately after delivery.
How do you feel about sustainability?
We believe that sustainability is one of the most important aspects for contemporary product development. We are currently observing with concern that we have talked a lot and not really changed much. We have joined the Düsseldorf Climate Pact for companies and have thus signed our goal: climate neutral by 2035. Is that enough for us? No! Although most of our products are currently made from renewable raw materials, we are not standing still and will be presenting our first 100% climate-neutral furniture to you as early as 2023. If you would like to know more, please have a look at our mission page.
What is Kiyo's shipping policy?
We ship free of charge within Germany. We also ship to Switzerland, Austria, Netherlands, France, Belgium, Luxembourg and Denmark. Further information can be found on the respective product pages and in the checkout.
What payment options are there?
You can pay us with the following payment methods: Prepayment, Apple Pay, PayPal, Google Pay, ShopPay, American Express, Visa, Mastercard... If your desired payment method is not included, do not hesitate to write to us.
When will I get my bill?
You will receive your invoice from us by e-mail immediately after sending your order.
What are the delivery costs?
The delivery costs are on the respective product page or at the checkout.
Basically, we try to offer all products free shipping.
How does the right of withdrawal work?
You have a right of withdrawal of 14 days. Visit our website for more information.
Can I track the delivery?
We will send you a tracking link with your shipping confirmation. This gives you a perfect overview of when your package will arrive and where it is.
What to do if an order was delivered incomplete or damaged?
If something should really go wrong and the goods do not reach you as requested, write to us at: contact@kiyo.eu or call us on +49 0211 87979768